At Avalon Textile we aim to ensure complete satisfaction with every purchase. If you are not fully satisfied with your order, you may return it within 15 days of receipt for a refund or exchange, subject to the terms outlined below.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unwashed, and in its original condition.
  • It must be returned with all original tags, packaging, and accessories.
  • Proof of purchase (receipt or order confirmation) is required.

Return Process

To initiate a return:

  1. Contact our customer service team at +1 (561) 723-9716 within 15 days of receiving your order.
  2. Provide your order details and reason for the return.
  3. Our team will guide you on shipping the item back to us.

Please Note: The customer is responsible for the return shipping costs unless the item is defective or an incorrect product was delivered.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days, using the original payment method.
  • Shipping fees (if any) are non-refundable.

Exchanges

We offer exchanges for defective, damaged, or incorrect items. Please get in touch with us at info@avalondeals.com for assistance.

Damaged or Defective Items

If you receive a damaged or defective item:

Provide photos of the damage for faster processing.
We will replace the item or issue a refund at no additional cost.

Notify us within 48 hours of delivery.