Customer care
Shipping
& returns.
Free shipping on every U.S. order, packed and sent from Amazon fulfillment centers—and fifteen days to change your mind.
Shipping
Sent from U.S. warehouses.
Every order ships free within the United States. There is no minimum order value and no threshold to reach.
Orders are picked, packed and shipped from Amazon fulfillment centers. Most U.S. orders arrive within three to six business days. We email a shipping confirmation as soon as your order leaves the warehouse, with tracking details where the carrier provides them.
Order confirmed
We send an email confirmation once your order has been placed successfully.
Packed & dispatched
Your order is packed at a U.S. fulfillment center and handed to the carrier.
Shipping confirmed
We email you the moment your order leaves the warehouse, including tracking details where the carrier provides them.
Returns
Fifteen days to decide.
If something is not right, start the return within 15 days of delivery. Our team will guide you through the next step.
Get in touch
Email or call us within 15 days of receiving your order. Please include your order number.
info@avalondeals.comSend it back
Share the reason for your return. Our team will provide the return instructions and address.
Get refunded
Once the item is received and inspected, approved refunds are issued to the original payment method within 5 to 10 business days.
Eligibility
What we can take back.
To qualify for a return:
- The item must be unused, unwashed and in its original condition.
- It must be returned with all original tags, packaging and accessories.
- Proof of purchase—a receipt or order confirmation—is required.
The customer is responsible for return shipping costs unless the item is defective or an incorrect product was delivered.
Exchanges
We offer exchanges for defective, damaged or incorrect items. Contact us and we will help sort it out.
Damaged on arrival
Send photos of the damage with your message. This helps us review the issue and arrange a replacement or refund.
Wrong item
If we sent the wrong product, return shipping is on us. We will cover it and send the correct item.
Still have a question?
Talk to a person.
Our team answers order, shipping and return questions directly—no ticket maze.
Contact usGood to know
Quick answers.
How much does shipping cost?
Standard shipping is free for all orders delivered within the United States. There is no minimum purchase amount.
How long does delivery take?
Most U.S. orders arrive within three to six business days. We email a shipping confirmation as soon as your order ships, with tracking details where the carrier provides them.
How long do I have to request a return?
Please contact us within 15 days from the date your order was delivered.
When will I see my refund?
Approved refunds are issued to your original payment method within 5 to 10 business days of us receiving and inspecting the return. Depending on your bank or card issuer, it can take one additional billing cycle to appear on your statement.
Who pays for return shipping?
Customers cover return shipping unless an item is defective, damaged on arrival, or the wrong item was delivered.